IT Support Specialist

Location: Davenport, IA

Department: Service Desk

Type: Full Time

Min. Experience: Entry Level

The Company

Medix Dental is a Midwest-based dental technology integration and support provider. Since our founding in 2003, we have partnered with dental practices all over the nation to manage their IT as well as advise strategically on practice technology decisions and compliance. By becoming an extension of our clients’ practices, we can minimize technology issues, increase practice profitability, and improve practice contentment.  This has led to a reputation for quality, exceptional customer service, and client retention compared to rest of the industry.  To learn more about our company, visit https://medixdental.com/.

The Job

We are looking for a detailed oriented, efficient, and well-organized team member with excellent communication skills to serve as a Level 1 IT Support Specialist.

This position will serve as a potential first or second point of contact for our partners seeking technical assistance.  You will diagnose, research, and resolve tier 1 technical issues for our partners. The daily responsibilities could expand over time with the potential for advancement. This role requires attention to detail and strong communication skills.

The Team

This position will be part of our level one team, which plays a vital role in our expanding Service Desk Team.  This position reports to the Director of Partner Support.  

What You’ll Do All Day

  • Serve as the first point of contact for our partners seeking technical assistance via phone, e-mail, or our automated ticketing system.
  • Diagnose, research and resolve tier 1 technical hardware and software issues.
  • Effectively communicate ticket status until service ticket is resolved.
  • Provide accurate information on our IT products and services.
  • Direct unresolved issues to the next level of support personnel.
  • Identify and escalate situations requiring urgent attention.
  • Maintain the highest possible level of customer service.
  • Accurately maintain end-user installation procedures, configuration procedures, and documentation.
  • Resolve any backup, anti-virus, or other proactive service tickets assigned by NOC.
  • Perform other related duties as required or assigned

We Need to See

  • Our Clients are #1! YOU MUST SHARE THAT IDEAL
  • True passion for technology.
  • 1-3 years’ service desk experience.
  • Proficient problem-solving ability.
  • Understanding of Windows / Corporate networking environments.
  • Excellent communication and organizational skills.

We’d Like to See

  • Any experience in the Dental or Medical IT support vertical a HUGE plus.
  • CompTIA ITF+, CompTIA A+, or CompTIA Network+ certificate.

Why Medix Dental is a Great Place to Work

  • Our culture is fun, creative, and supportive to help you reach your fullest professional and personal potential every day.
  • Competitive salary and benefits (Medical, Dental, and Vision options available)

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PLEASE NOTE: Final date to apply is October 31st, 2020. Please apply online only.  No applications submitted after this date or printed application submissions will be accepted.   Medix Dental is proud to be an Equal Opportunity Employer.  We are committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, gender, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation or any other characteristic protected by law.

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