IT Support Specialist

Location: Davenport, IA

Type: Full Time

Min. Experience: Mid Level

The Company 
Medix Dental IT is a Midwest-based dental technology integration and support provider. Since our founding in 2003, we have partnered with dental practices all over the nation to manage their IT as well as advise strategically on practice technology decisions and compliance. By becoming an extension of our clients’ practices, we can minimize technology issues, increase practice profitability, and improve practice contentment.  This has led to a reputation for quality, exceptional customer service, and client retention compared to rest of the industry.  To learn more about our company, visit https://medixdental.com/

 

The Job 
We are looking for a motivated, confident, well-organized, and detail-oriented IT Guru with a passion for success to serve as our Technical Alignment Manager (TAM). You will work within our Tru Methods orientated team ensuring client environments are aligned with our standards. This is a growing role within the business, so responsibilities will expand over time. This role requires a high attention to detail and critical thinking skills. 

 

The Team 
You will be part of our team that consists of 5 key delivery areas (vCIO, TAM, Support Services, Professional Services and Centralized Services). You will report to the CTO. 

 

What You’ll Do All Day 

  • Complete assessments for our clients ensuring their environment aligns with our best practice standards. 
  • Resolve client technical issues that are found to be out of alignment. 
  • Continuous development of proper technical standards and best practices for our customers. 
  • Work alongside our vCIO to explain the business impact and risk for issues found. 
  • Implement our brand of operations (The Medix Way). 
  • Find and resolve incidents before they grow into larger problems for our customers. 
  • Perform other related duties as required or assigned 

We Need to See

  • Our Clients are #1! YOU MUST SHARE THAT IDEAL 
  • True passion for technology 
  • Basic knowledge of Microsoft Windows server administration  
  • Excellent communication and organizational skills 
  • The ability to see beyond what is directly observable when performing a technical assessment. 

 

We’d Like to See 

  • Any experience in the Dental or Medical IT support vertical a HUGE plus. 
  • Cisco Meraki Experience 
  • Experience with Microsoft Hyper-V and VMWARE 
  • Switching and VLAN experience 
  • CompTIA, ITIL or other industry certificates a plus 

 

Why Medix Dental is a Great Place to Work 
We are a value-driven company committed to creating a people-first environment that helps each team member reach their fullest professional and personal potential every day.   

 

Benefits 

  • Health Insurance Options  
  • ​​​​​​​Matched Retirement Plan 
  • Short-Term Disability Insurance 
  • ​​​​​​​Paid Time Off 

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PLEASE NOTE: Final date to apply is June 21, 2021. Please apply online only.  No applications submitted after this date or printed application submissions will be accepted.   Medix Dental is proud to be an Equal Opportunity Employer.  We are committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, gender, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation or any other characteristic protected by law. 

 

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