IT Triage Technician
Location: Davenport, IA
Department: Service Desk
Type: Full Time
Min. Experience: Entry Level
About Us
At Medix Dental IT, we are dedicated to our core values, providing top-notch IT solutions specifically tailored for dental practices. Based in the Midwest, we have been a trusted partner in dental technology integration and support since our founding in 2003. We collaborate with dental practices nationwide to manage their IT systems and offer strategic advice on technology decisions and compliance.
By becoming an extension of our clients’ practices, we minimize technology issues, enhance practice profitability, and boost overall satisfaction. Our commitment to quality and exceptional customer service has led to an impressive client retention rate, setting us apart in the industry.
If you are passionate about technology and committed to client satisfaction, we invite you to join our dynamic team and help us transform the dental technology landscape!
To learn more about our company, visit https://medixdental.com/.
Position Overview:
We’re looking for a detail-oriented, proactive Service Board Triage Technician to join our Service Desk and support our dental clients. In this role, you’ll be at the center of our operations—triaging and resolving quick-fix tickets, communicating with clients by phone and email, monitoring service desk boards, and ensuring issues are resolved efficiently. It’s a great fit for someone who enjoys fast problem-solving, switching between tasks, and delivering excellent client support.
Location: Davenport, IA (In this role, team members can work from home or at our office.)
Standard Work Hours: 8:00 am to 5:00 pm CST, Monday through Friday
Salary Range: $40,000 to $50,000/year
**This is not a C2C opportunity. Only candidates who reside in the USA will be considered.**
Key Responsibilities:
- Live and Support Medix Dental IT's Core Values
- Quick Wins and Ownership: Identify and resolve straightforward tickets independently.
- Troubleshooting: Perform basic fixes for end-user devices, networks, and system configurations.
- Proactive Client Communication: Provide prompt responses to inquiries and request clarifications to keep resolutions moving. Ensure unresolved issues are addressed for an excellent client experience.
- Team Collaboration: Follow up with internal points of contact and reassign tickets to the right resources for faster closure.
- Overflow Support: Assist with incoming support calls as needed.
- Streamlining Processes: De-escalate tickets by linking SOPs or adding clear instructions for swift resolutions.
Required Qualifications:
- High school diploma or equivalent
- Experience: 1 year of experience in a ticket or IT support role preferred.
- Technical Skills: Familiarity with troubleshooting, ticketing systems, and common IT tools.
- Communication: Clear, effective verbal and written skills to engage clients and team members.
- Organizational Skills: Ability to juggle multiple tickets while maintaining high client satisfaction.
- Customer Focus: Strong commitment to delivering positive client interactions.
- Proactive Approach: A solution-oriented mindset with attention to detail.
Who You Are:
You thrive on variety, excel at multitasking, and are driven to provide exceptional client service. This role is perfect if you’re looking to balance meaningful work with other commitments while contributing to a high-impact team.
Why Join Us?
At Medix Dental, you will be part of a supportive and innovative team dedicated to making a difference in dental practices. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth.
If you are ready to take your career to the next level and make a real impact in the dental IT field, apply now!
Medix Dental IT is committed to equal employment opportunities and all candidates will be evaluated based on qualification. Equal Opportunity is the Law.
